At Jorbinol, customer satisfaction is our priority. If you are not satisfied with a product you have purchased, you can return it under the conditions below.

Return Conditions

• Items must be sent back for return within 14 days of the delivery date.

• Items must be unused, undamaged and in their original packaging.

• Made-to-order or personalized items cannot be returned for hygiene reasons.

How to Return an Item

1. To start your return, submit a return request from the orders page.

2. Once your return request is approved, a return shipping label will be sent to you.

3. Send the item back in its box, with its original packaging and all accessories.

4. Once the returned item reaches us, it will be inspected and a refund will be issued within 7 business days.

Refunds

• Once your return is approved, the refund will be issued to the payment method you used.

• Payments made by credit or debit card will be refunded to your account within 7-10 business days of the return being approved.

• Refund times may vary depending on your bank's processing times.

Exchanges

• If you ordered the wrong size or style, you can request an exchange instead of a return. Exchange requests are subject to the same conditions as returns.

Non-Returnable Items

• Personalized items

• Items returned without their box, with missing accessories, or shipped incorrectly.

• Items that have been worn, worn out or damaged, for hygiene reasons

Contact

For more information about our return policy or to send us your questions, you can contact us on 0850 303 85 00 or via WhatsApp.

At Jorbinol, we aim to offer our customers the best shopping experience. That is why we manage our shipping process transparently to deliver your orders safely, quickly and smoothly.

Shipping Process

• Order Processing Time: Orders are processed within 1-3 business days after payment is confirmed. This time may vary due to order volume or public holidays. Processing may take longer for made-to-order or personalized items.

• Shipping Time: Once your order has been processed, delivery takes 1-7 business days depending on the carrier and your location.

• Shipping Fees: Shipping fees may vary depending on the order total, delivery address and selected shipping method. The shipping fee for your order is clearly shown on the checkout page.

• Free Shipping: Free shipping campaigns are available for orders above a certain amount. This amount and the campaign terms may change from time to time.

Order Tracking

Once your order has shipped, you will receive a tracking number. You can use this number to easily track your package on the carrier's website. For information about your order status, you can visit our “Order Tracking” page or contact us at info@jorbinol.com.

Delivery and Undelivered Orders

• The carrier delivers your order to the shipping address you provided at checkout. If the recipient is not at the address, the order is left at the carrier's local branch and must be collected within a set period. Orders that are not collected are returned, and the reshipping fee is charged to the customer. If reshipping is not requested, the total shipping costs are deducted from the customer's refund.

• If you notice any damage or error with the package, please report it to the courier and have a damage report drawn up before accepting the delivery, then contact us. If a damaged package is accepted or returned without a damage report, responsibility and the total shipping costs lie with the customer.

International Shipping

Jorbinol ships internationally. For international orders, shipping times may vary depending on the destination country and customs procedures. Customs duties and any additional charges are the customer's responsibility. For more information, please contact us at info@jorbinol.com.

Shipping Questions

If you have any questions about the shipping process, please email info@jorbinol.com or contact our customer service team.