At Jorbinol, customer satisfaction is our priority. If you are not satisfied with a product you have purchased, you can return it under the conditions below.
Return Conditions
• Items must be sent back for return within 14 days of the delivery date.
• Items must be unused, undamaged and in their original packaging.
• Made-to-order or personalized items cannot be returned for hygiene reasons.
How to Return an Item
1. To start your return, submit a return request from the orders page.
2. Once your return request is approved, a return shipping label will be sent to you.
3. Send the item back in its box, with its original packaging and all accessories.
4. Once the returned item reaches us, it will be inspected and a refund will be issued within 7 business days.
Refunds
• Once your return is approved, the refund will be issued to the payment method you used.
• Payments made by credit or debit card will be refunded to your account within 7-10 business days of the return being approved.
• Refund times may vary depending on your bank's processing times.
Exchanges
• If you ordered the wrong size or style, you can request an exchange instead of a return. Exchange requests are subject to the same conditions as returns.
Non-Returnable Items
• Personalized items
• Items returned without their box, with missing accessories, or shipped incorrectly.
• Items that have been worn, worn out or damaged, for hygiene reasons
Contact
For more information about our return policy or to send us your questions, you can contact us on 0850 303 85 00 or via WhatsApp.
